Frequently Asked Questions

Fathom--General Information

Events and Theatres

Ticketing

Customer Service

Fathom Insider Newsletter and Event Alerts

Business Opportunities

Fathom--General Information

New to Fathom?
  • Never been to a Fathom event? Maybe you’ve heard of Fathom – from a friend, seen one of our posters or trailers at the movie theater – but never experienced Fathom and want to know how it all works. Well, you’ve come to the right place. Check out all the information in our FAQ section to answer your questions and if you need more, feel free to contact us.

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What is Fathom?
  • Fathom is groundbreaking cinema entertainment that offers a wide array of unique, exclusive, limited-run live or pre-recorded entertainment events to local movie theatres around the country: Comedy Concerts, Opera, Original Programs, Premieres, Sci-Fi & Horror, Sports and Talk Radio Events. Fathom is a compelling and valuable entertainment experience -- high-quality entertainment shown in a convenient, comfortable and cost-effective environment.

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Who is Fathom and how does it work? 
  • • Fathom is the entertainment division of NCM, the biggest supplier of alternative programming and advertising services to the nation’s largest movie theatre chains, including: Regal Cinemas; United Artists; Edwards Theatres; AMC Theatres; Cinemark/Century; Clearview Cinemas; Kerasotes Theatres; Goodrich Quality Theaters; Hoyts Theatres; Marcus Theatres; Malco Theatres; National Amusements Theatres; and, Georgia Theatre Company. Additionally, Fathom has limited distribution in local performing arts centers and theatres in specific markets. Currently, Fathom has access to nearly 14,500 screens and over 1,300 theatres in 47 states.

  • • Fathom's events are multicast over NCM’s digital cinema network, delivering branded entertainment to audiences across the country. Fathom beams live, high definition events and pre-recorded events via satellite to audiences in affiliate movie theatres.

  • Fathom gathers premiere content from top entertainment producers around the country, aids in the production of its events' unique segments and seamlessly delivers the content over NCM's digital content network.

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Is Fathom like a regular movie?
  • No. Fathom uses movie theatres as event venues. Each and every event includes unique content that can’t be seen anywhere else but select theatres in select markets. A Fathom event is truly AN EVENT!

  • • Fathom's events are exclusive to certain markets around the country and are shown on a limited one- or two-night engagement. Ticketing is available here on this website and at the participating theatre box offices.   We encourage advanced ticket purchases so admission can be guaranteed. Seating is on a first-come first-serve basis – and can be very limited for these exclusive events!

  • Since Fathom events aren't movies, feel free to act like you are actually at the event--applaud, dance, sing!

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What types of events does Fathom offer?
  • Fathom events span the range of entertainment genres. Fathom offers entertainment choices for all age groups, interests and desires. These choices are ever-evolving and include:

  • Comedy Events
    If you love live stand-up comedy on stage, then you’ll get a major kick out of Fathom’s Comedy Events lineup. See established stars like the raucous Dane Cook or emerging talent like Josh Blue, winner of NBC’s Last Comic Standing 4 — all UNCUT — plus never seen before bonus footage. It’s like being a VIP guest at a top comedy club, but without lines, parking hassles or the high price.

  • Concerts & Music Events
    Music's biggest stars brought to the big screen! That's Fathom! Tired of arena concerts, huge crowds, sub-par sound, nosebleed section seats and $100 tickets? At a Fathom music event, you'll see every angle of your favorite artists and enjoy great digital sound in a comfortable and convenient environment. Did we mention reasonable ticket prices?

  • Opera Events
    Thanks to Fathom, you don’t have to travel to New York to experience the grandeur, culture and sheer artistry of live opera at the Metropolitan Opera. You can purchase affordable tickets for the entire series of satellite broadcasts and watch the Met while comfortably seated in your hometown movie theatre.

  • Original Programs
    Fathom has something for everyone. Public radio stars, A-list political commentators, the nation’s most revered financial gurus, highly sought after self-help and motivational events – it’s all here. Everything is beamed onto the big screen, larger-than-life. And of course, Fathom-goers enjoy the comfort, service, and amenities of their favorite local movie theatre.

  • Premiere Events
    Whether you’re a true film aficionado or someone who favors a certain genre, you can’t miss experiencing a one-night-only Fathom Premiere Event. You’ll find the unique films, big screen, eye-popping digital picture and digital sound along with exclusive, never-before-seen footage and much, much more — all adding up to a theatre-going experience of a lifetime.

  • Sports Events
    When it comes to presenting some of the world’s best sporting experiences, Fathom’s sports events delivers. With giant screens, amazing picture and incredible sound, you’ll be right in the middle of the all action… without the crowds, the cost and the inconvenience.

  • Talk Radio Events
    Imagine experiencing your favorite NPR shows the big screen. Finally meet the faces behind personalities you know and love, and enjoy a cinema experience that’ll leave you wanting more. There’s no telling what upcoming unique events you’ll find in this category, but you can be sure it’ll be something you’ve never seen anywhere else – all at a theatre near you.

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What are the benefits of attending a Fathom event?
  • • Exclusive entertainment not found anywhere else, featuring behind-the-scenes footage, interviews, and other unique offerings 

  • • A great alternative to attending the real live event, without the hassles – expensive tickets, parking issues, obstructed views and bad nosebleed seats!

  • • A front row seat

  • • Cinema surround sound and a high-definition picture in the nation’s leading movie theatre chains

  • Convenient locations and parking

  • A safe, friendly environment

  • Excellent concessions

  • Easy ticketing options--online via this website with our ticketing partners or at the participating theatres' box offices

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Events and Theatres

How do I find Fathom events near me?
  • Search Upcoming Events, select the event you want to attend and click the Buy Tickets button.

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Why isn't the event happening near me? There is a movie theatre right down the street!
  • • Fathom events are exclusive special engagements, occurring in select cities at certain movie theatres within those markets. It is up to the individual theatres whether or not they choose to participate in our Fathom’s events, because they have commitments to Hollywood studios to show first-run movies. Sure, we would like to have our events in all theatres, but this isn't always possible.

  • • Many theatres in our network do not have the technology necessary to show all of our events. Some theatres can only show pre-recorded events. Other theatres can show live HD events and pre-recorded events.

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How can I get directions to the participating theatre I want to attend?
  • Once you select the event you want to attend and click Buy Tickets, you will be taken to a Theatre Locations page. Each participating theatre will have a Get Directions link that will show you how to get there.

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What's the difference between a "Series" and an "Event?"
  • An event takes places at a select list of participating theatres, usually for one day or for a group of consecutive days. A series is a collection of individual events that can span longer than a week or two, often for a large part of the year. For example, the Metropolitan Opera HD Live series is playing in individual markets throughout the year at a select list of participating theatres. Each Met performance represents an event of the series.

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How do I submit a comment about an Upcoming or Past event?

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How do I send Fathom event information to friends?
  • Select the event you want to send by going to Upcoming Events or Past Events. Look for the Send to a Friend feature in the upper left corner. Your email is used on this page only for the purpose of forwarding event information – it is not collected by Fathom.

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I live in Canada, how come I can't see one of your events?
  • Currently, Fathom only has rights to show our events in the United States. However, as our network of theatres expands, it is likely we will be in your area. Please check back for a theatre update!

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Why don't you offer your events on DVD?
  • Fathom only has the rights to show our events within our closed theatre network. All distribution decisions (including how the content is distributed) are determined by the owners of the content, not Fathom.

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What are Widgets?
  • Widgets are applications that allow users to promote events on social pages and to see content about an event, countdown to event day or provide a link to purchase tickets.

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What are Toolkits?
  • Toolkits are bundles of online and offline media like posters, flyers and online banners that help fans promote events online and in their communities.

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What is Peel Media?
  • Peel Media lets you spread the word about Fathom events and Fathom content from our event pages. You can post links to your social pages, bookmark events, etc.

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Ticketing

Why are Fathom's events sometimes priced differently than the standard movie ticket?
  • Given the exclusive nature of Fathom events, coupled with significant production and transmission costs associated with these events, Fathom prices its events in order to offer consumers the best value for their entertainment dollar. Prices may vary from location to location as final event prices are determined by the participating theater.

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Where do I find available tickets for upcoming events?
  • Click on links in Upcoming Events. Select an event and click Buy Tickets. The Theatre Locations page will then display a list of participating theatres closest to you.

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How do I buy tickets?
  • Tickets are available online at FathomEvents.com via one of our online ticketing partners or at the participating theatres' box offices.

  • Regal/Edwards/United Artists Theatres, Kerasotes Theatres, Century Theatres and some AMC Theatres--www.fandango.com

  • (Most) AMC Theatres, Marcus Theatres and National Amusements--www.movietickets.com

  • Cinemark Theatres--www.cinemark.com

  • Goodrich Quality Theatres, all are online except Springfield 8 (Springfield, MO) where tickets are available at the box office --www.gqti.com

  • Georgia Theatre Company--tickets only available at the participating theatres' box offices.

  • Local Performing Arts Centers and Theatres – various providers and box offices.

  • Please note that there may be a lag between the time ticketing is activated at the box office and when it is available online via Fathom.

  • Fathom does not process any ticketing transactions. FathomEvents.com is a convenient aggregator of participating theatres (by location) and offers ticketing to theatres that are closest to you.

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Why are there tickets available for sale at one theatre and not another for the same event?
  • For different theatre chains, ticketing goes on sale at different times for the same event. Once ticketing is activated at the theatre, Fathom can activate its ticketing function.

  • Please note that there may be a lag between the time ticketing is activated at the box office and when it is available online via Fathom.

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If I buy a ticket online, how do I get my tickets?
  • • After you purchase your tickets via one of our online ticketing partners, follow instructions to print out your purchase confirmation. Take this printout with you to the theatre box office to exchange it for your tickets. If you experience problems with this process, please contact the online ticketing partner.

  • Tickets purchased online are non-transferable between participating theatres.

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What if I didn't receive a confirmation for my online ticket purchase?
  • All ticket purchases are handled by our ticketing partners. You must contact them directly for any ticketing issue--information is available on their websites.

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How do I get a refund or exchange my tickets?
  • Refunds and exchanges are only handled via one of our online ticketing partners or at the participating theatre's box office. Please visit the website of the ticketing partner for which you made your purchase for their refund and exchange policies.

  • Fathom does not manage or engage in any ticketing transaction activity. Ticket refunds or exchanges can only be handled by our ticket partners or participating theatres.

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You have upcoming events listed, but I can't figure out how to buy tickets. What's going on?
  • If there is not a Find Tickets button, then the event is not on sale yet. Once tickets go on sale, the website will be updated.

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Do you offer group ticket discounts?
  • Currently Fathom is unable to offer group ticket discounts for Fathom events. In the future, this may be possible for some events, and we will indicate so on the Event Detail page for those events.

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Customer Service

I have a general question about Fathom, one of your events, ticketing, etc. How do I contact you?
  • Click the Contact Us section at the top of the website and use this form to email your inquiry to us. Please select an Inquiry Type so that we can best route your question. Your email will be answered usually within 48 hours.

  • Email is the preferred method of communication and will receive the highest level of attention.

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I am a member of the media and am interested in speaking with someone about a Fathom event or series. Who can I talk to?
  • In the Contact Us section, please select the Media Inquiry selection from the Inquiry Type drop down list and send us your contact information and message. Your inquiry will be directed to our Media Relations department, who will contact you directly.

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Fathom Insider Newsletter and Event Alerts

I want to sign up for your Fathom Insider Newsletter and Event Alerts, why do you need so much information from me?
  • Event Alerts is the only area on our website where we collect your name, email address and associated information. By completing this page and agreeing to our Terms of Use, you grant Fathom the right to email you periodically with information about upcoming events and Fathom news, based on the Email Preferences you chose during the sign up process.

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If I agree to sign up for Event Alerts, what will you do with the information I supply you?
  • We collect your name, email address and zip code information as part of our Terms of Use. Please read our Terms of Use and Privacy Policy for additional information.

  • We collect your Email Preferences so that we can send you event information that corresponds to your areas of interest.

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How do I unsubscribe from Event Alerts?
  • You must unsubscribe from one of the Event Alert emails you received from Fathom. Simply click the Unsubscribe link at the bottom of the email and we will remove you from future Event Alerts. Note you may receive an additional Event Alert before we can completely remove you from the mailing list.

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Business Opportunities

I am interested in working with Fathom, how do I find out more about potential business opportunities?
  • Please visit our Business Opportunities section for this information. You can also reach us via our Contact Us section. Please select the Business Opportunity selection from the Inquiry Type drop down list and send us your contact information and message. Your inquiry will be directed to our Business Development department and they will contact you.

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